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1-800-MEDICARE Helpline

At Medicare, we are always working to improve our service to you. The 1-800-MEDICARE (1-800-633-4227) helpline has a speech-automated system to make it easier for you to get the information you need 24 hours a day, including weekends. The system will ask you questions that you answer with your voice to direct your call automatically.

Remember to speak clearly, call from a quiet area, and have your Medicare card in front of you (see sample card under What Is Medicare Part A?).

For common questions, use the chart below to help direct your call. If you need help, you can say "Agent" at any time to talk to a customer service representative.


If you are calling about. . . Just say. . .
Medicare prescription drug coverage "Drug Coverage"
Claim or billing issues, or a specific Medicare claim "Claims" or "Billing"
Preventive Services available to you "Preventive Services"
Forms or Handbooks "Publications"
Telephone numbers for your State Medical Assistance (Medicaid) office "Medicaid"
General questions about Medicare coverage "General Questions"
Outpatient doctor's care "Doctor Service"
Inpatient or outpatient hospital visit or emergency room care "Hospital Stay"
Oxygen, wheelchairs, walkers, eyeglasses, or diabetic supplies "Medical Supplies"
Information about your Part B Deductible "Deductible"
General or billing information for nursing homes, home health, or hospice care "Nursing Home," "Home Health Care," or "Hospice Facility"


You can also call 1-800-MEDICARE (1-800-633-4227) to get telephone numbers for your local Quality Improvement Organization (call with questions about the quality of Medicare-covered services) and State Insurance Department (call with general insurance questions). The telephone number for your State Health Insurance Assistance Program is under Other Important Medicare Contacts . TTY users should call 1-877-486-2048.

Rules for joining and switching Medicare Cost Plans, Demonstrations, Pilot Programs, and PACE plans .
Rules for joining and switching Medicare Cost Plans, Demonstrations, Pilot Programs, and PACE plans may be different. Call the plan for more information or See:
:: Other Medicare Plans
:: Medicare Cost Plans
:: Demonstrations/Pilot Programs
:: PACE (Programs of All-inclusive Care for the Elderly)
:: Government Insurance - Federal Employee Health Benefits Program (FEHBP)

(Primary Source: Centers for Medicare and Medicaid Services - Medicare and You Handbook. This content may have been added upon by Q1Group LLC to include further examples, explanations, and links.)
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