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Questions & Answers (FAQ)

Browse the Medicare Part D "Living with your Medicare Part D Plan" FAQs
If you still have questions, please contact us through our Online Help Desk.

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Question: How do I find out if my Humana Medicare Part D plan is active?

Answer: Just enrolled in a Humana prescription drug plan?  Here are some steps that may help you use your new Medicare Part D plan - while you are waiting for your Humana Member ID card to arrive in the mail.

First, the easiest way to get your Humana Membership information may be to go on the www.Humana.com site click on the link in the middle-left of the page entitled: "View ID Card"

or if you would like to check on the status of your enrollment online, you can also click on the link https://www.emphesys.com/MemberCard/Welcome.asp 

You will see a form that allows you to enter in your personal information.  You will need to enter your SSN and/or Member ID, date of birth, and zip code (as entered on your enrollment form).  You can then view and print your Letter of Coverage.  You Letter of Coverage will allow you to use your new prescription drug plan at participating pharmacies even before your physical Member ID card arrives.

In addition, you can set up an online access account on www.Humana.com.  In the gray "Log in" area (upper right-hand side of the screen) - click on "Register Now".  Next click on "Medicare Member - All plan types".  On the next page, enter your SSN as your Member ID, date of birth, zip code and email address.  Then click on "next" and follow through the next pages.  This will set up an electronic overview of your Medicare Part D activity, allow you to see your Member ID information, and you can check on the status of your plan - really a nice feature.

Another option is for, your Pharmacy to send a test claim through to check on the status of your membership. Click here for the Pharmacy test claim FAQ 

Also ...  
Should you need to fill your prescriptions and your status is not yet active, you can purchase your medications and pay in full and then send a copy of your enrollment form showing your Name and social security number along with copies of your receipts to:
Humana Claim Office

P.O. Box 14601
Lexington, KY 40512-4601

  for more information, you can also try Humana New Member Services at: 1-888-839-7316.

: : 2015 PDP-Finder - Medicare Part D Plan Finder
The 2015 PDP-Finder is now available, displaying Medicare Part D plan information, including plan premium, deductible, type of gap coverage and if the plan qualifies for the $0 premium for those persons with a low income subsidy (LIS).

: : Click here to receive an email when the 2016 Medicare plan information becomes available.
: : Sign-up for our FREE Medicare Part D Newsletter.
: : Still have a question? Click here to let us know.

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